Privacy Policy

1. Introduction & Overview

This Privacy Policy explains how Delhi to Kashipur Taxi ("we", "our", or "us"), operating the website delhitokashipurtaxi.com, collects, processes, stores, and transfers your personal information when you use our electronic lead-referral portal to enquire about outstation taxi transportation between Delhi NCR and Kashipur, Uttarakhand.

2. Categories of Information We Collect

When you submit a trip enquiry, request a fare quote, or interact with our portal, we collect the following information:

• Contact Identification Data: Full name, 10-digit Indian mobile telephone number, and email address (if provided).
• Journey Requirements Data: Pickup address/landmark, drop destination, requested travel date, departure time, passenger count, vehicle class preferences, luggage requirements, and optional notes (such as flight arrival codes).
• Technical & Analytical Data: IP address, device operating system, browser type, referral URLs, UTM tracking parameters, and interactions with buttons (such as Call or WhatsApp clicks) collected via anonymized analytics scripts upon consent.

3. Purpose & Legal Basis of Processing

We process your personal information strictly for legitimate commercial and logistical purposes:

• Lead Referral & Dispatch Fulfillment: Transmitting your journey parameters and contact details directly to independent, licensed commercial taxi operators and fleet contractors so they can communicate availability, negotiate pricing, and coordinate vehicle dispatch.
• Customer Assistance: Resolving enquiries, verifying trip bookings, and preventing fraudulent or automated bot submissions.
• Statutory Compliance: Maintaining commercial lead transaction records required under applicable Indian laws and electronic intermediary record-keeping regulations.

4. Disclosure of Information to Third Parties

We do not sell, rent, or trade your personal data to unrelated marketing aggregators. Your contact details and travel criteria are shared solely with:

• Independent Taxi Operators: Commercial transport providers who service the Delhi-Kashipur route for the express purpose of quoting and executing your requested trip.
• Hosting & Technical Infrastructure Providers: Secure form handling and hosting services (such as Netlify Inc.) operating under strict data confidentiality terms.
• Law Enforcement & Judicial Authorities: If required by valid court order, government directive, or statutory summons in accordance with Indian law.

5. Data Retention & Security Measures

We employ commercially reasonable administrative, physical, and technical security safeguards—including HTTPS encryption, access-controlled form endpoints, and security headers—to protect your information against unauthorized access, loss, or alteration. We retain booking enquiry records only for the period necessary to facilitate operator referral and invoice commercial lead generation, after which records are archived or securely deleted.

6. Your Rights Under Indian Data Protection Law

You have the right to request access to the personal details you submitted, request correction of inaccurate data, or request the erasure of your contact details from our active referral database by contacting our Grievance Officer.

7. Redressal of Grievances (Rule 3(2) IT Rules)

In accordance with the Information Technology Act, 2000 and the Intermediary Guidelines Rules framed thereunder, the designated Grievance Officer for delhitokashipurtaxi.com is: